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Information
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FAQ's
Orders & Delivery
Where do you deliver?
UK addresses only for now. We hope to open up international delivery in future.
How much is delivery?
Free on orders of £50 or more. £5.99 on orders under £50. Both are delivered in 2-4 business days.
When will my order be dispatched?
Orders are processed within 1-2 business days. Orders placed after 2pm, or at weekends and bank holidays, are dispatched the next business day.
How do I track my order?
You'll receive a tracking link by email as soon as your order is dispatched. If it hasn't arrived within 3 business days, check your spam folder, then contact us.
Returns & Refunds
Can I return my order?
Yes. You can cancel your order for any reason within 14 days of receiving it, as long as the product is unopened with the seal intact. Once you've told us, you have 14 days to send it back. Return postage is at your cost unless the item is faulty.
Can I return an opened bottle?
No. For health and hygiene reasons, supplements can't be returned once the seal is broken. This doesn't affect your rights if the product is faulty.
What if my order arrives damaged or incorrect?
Contact us within 48 hours with your order number and a photo, and we'll send a replacement or refund you in full, including any delivery costs.
How long do refunds take?
We process refunds within 14 days of receiving the return. It may take a further 3-5 business days to show on your statement, depending on your bank.
How do I start a return?
Email [support email] with your order number and reason. We'll confirm the return address and next steps.
Payment
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
Is my payment secure?
Yes. Payments are processed by Shopify Payments. Radiancell never sees or stores your card details.
Do you offer discount codes?
Occasionally. Sign up to our emails to hear about them first. Codes are entered at checkout and can't be applied after an order is placed.
Products & Ingredients
Are Radiancell products vegan?
Yes. Both Alvus and Orvium use HPMC (plant-based) capsules and contain no animal-derived ingredients. They're also halal and kosher.
Where are they made?
Both are manufactured in the UK.
Do you use proprietary blends?
No. Every active ingredient and its exact dose is printed on the label and listed on each product page.
Are your products tested?
Yes (Upload confirmation)
Do your products contain allergens?
Neither product contains any of the 14 major allergens listed under UK food law. Please check the full ingredients list on each product page.
Taking Radiancell
How do I take Alvus / Orvium?
1-2 capsules after a meal. Full directions are on each product page and on the label.
Can I take Alvus and Orvium together?
Yes. They're designed to complement each other and can be taken at the same time after a meal.
Can I take them if I'm pregnant, breastfeeding or on medication?
Please speak to your GP or pharmacist first. This is especially important for Orvium, which contains iron.
Is Orvium suitable for children?
No. Orvium contains iron, which if taken in excess may be harmful to very young children. Keep out of reach.
How long until I notice a difference?
Everyone is different, and supplements work alongside a balanced diet and healthy lifestyle rather than replacing them. We suggest taking Radiancell consistently for several weeks as part of your routine.